FAQ's

Product & Fit

What makes Motion Eleven grip socks different?

Our grip socks are designed with advanced non-slip traction patterns to improve stability and performance during football, gym, or Pilates sessions. Each design locks your foot in place to reduce slipping and improve comfort.

Are your socks unisex?

Yes — all Motion Eleven grip socks are designed for both men and women, offering a comfortable, athletic fit.

Can I wear them for other sports besides football?

Absolutely. Our grip socks are ideal for football, futsal, gym training, yoga, Pilates, or any workout where you need extra grip and stability.

How should I wash Motion Eleven socks?

For best results, pre-treat stains with a gentle stain remover, then wash at 30°C on a normal or gentle cycle. Avoid bleach and tumble dryers to preserve grip quality and elasticity.

How should I wash Motion Eleven socks?

For best results, pre-treat stains with a gentle stain remover, then wash at 30°C on a normal or gentle cycle. Avoid bleach and tumble dryers to preserve grip quality and elasticity.

Shipping & Delivery

Where do you ship from?

All orders are shipped from Brisbane, Australia.

How long will my order take to arrive?

Domestic Shipping (Australia)

All Australian orders are shipped via Sendle from Brisbane, QLD.

Standard Shipping – $9.95 AUD

  • Estimated delivery 2–5 business days (major cities)
  • Regional areas may take a little longer

Express Shipping (Sendle Priority) – $14.95 AUD

  • Estimated delivery 1–3 business days

All parcels include tracking and carbon-neutral delivery. Tracking links are automatically emailed once your order ships.

International Shipping (UPS)

New Zealand

  • Service: UPS Worldwide Saver
  • Flat Rate: $20 AUD
  • Estimated Delivery: 7 – 12 business days

Rest of World

  • We currently only ship to Australia and New Zealand, we plan on adding new shipping destinations in the new year.

ⓘ Delivery times are estimates only and may vary due to customs or local carrier delays.

Customers are responsible for any import duties, taxes, or customs fees applied by their destination country.

How can I track my order?

You’ll receive a tracking number via email once your order has been dispatched.

Returns & Exchanges

What is your Return Policy?

Please click the link to our refund policy.

Return & Refund Policy

How long do refunds take?

Once approved, refunds are processed within 7 business days back to your original payment method.

Can I exchange my item?

Yes, please follow the below process.

Please email Returns with the below information

  • Subject Title: Exchange
  • Full name
  • Order number
  • Item to exchange
  • Requested exchange item

Once the exchange has been approved, we will ship the exchanged item.

Fulfilled within 5-7 business days.

Orders & Payments

What payment methods do you accept?

We accept major debit/credit cards, PayPal, Apple Pay, Google Pay, Shop Pay for fast, and afterpay secure checkout.

Can I change or cancel my order after placing it?

Please contact orders as soon as possible. If your order hasn’t been dispatched, we’ll do our best to make changes.

Bulk Orders

Do you work with football clubs or offer team orders?

Yes! We offer bulk and club orders for teams, academies, and gyms. Contact sales for custom pricing.

We want you to love your Motion Eleven gear. If you’re not completely satisfied, we’re here to help.