FAQ's

General Information

Can I change or cancel my order after it has been placed?

Yes, you can cancel or change the order once you have placed it. You have until Wednesday 5pm. 

What payment methods do you accept?

We accept all major card carriers. We plan to have buy now, pay later options for our customers. 

Is it safe to shop on your website?

Shopify offers a range of encryption services and security features to protect retail sites, customer data, and transactions. Here are the key security features Shopify provides:

SSL Encryption (Secure Sockets Layer), PCI DSS Compliance, Data Encryption for Payments, Two-Factor Authentication (2FA), End-to-End Security with Shopify Payments, Secure Checkout, Fraud Prevention Tools, Regular Security Updates.

By offering these encryption and security measures, Shopify ensures that retailers can focus on growing their businesses without worrying about data breaches or compromised customer information.

Shipping and Delivery

What are your shipping options and costs? 

Please click on the following link to the shipping policy Shipping policy – motioneleven

How long will it take for my order to arrive?

Via Australia express post it takes 1-4 business days.

Do you offer international shipping?

Currently only offering domestic shipping.

Can I track my order?

You will be provided a tracking number once your order has been shipped.

Returns and Refunds

What is your return policy?

Please click the link to read our returns policy Refund policy – motioneleven

How do I return or exchange an item?

Please post back to:

Parcel Locker 10303 93686

1162 Sandgate Road

Nundah QLD 4012

When will I receive my refund?

Once we have received the item the refund will be issued within 7-10 business days. 

Product Information

How do I know if an item is in stock?

Items will be displayed as available. In some instances, pre-ordering will be made available for the shipment. 

Do you offer size guides or product measurements?

Yes, the product measurements are located in the description.

Promotions and Discounts

Do you have any current promotions or discounts?

Subscribe and receive updates on promotions, discounts and new products.

How do I use a promo code?

In the checkout section add the promo code and click apply.

Can I combine multiple discount codes?

Yes.

Customer Support

How do I contact customer service?

Email hello@motioneleven.com.au. Outside of the below business hours you will receive a response the following day.

What are your customer service hours?

The inbox is monitored: 

Monday to Friday 9am - 5pm

Saturday and Sunday 10am-1pm 

Business-Specific Questions

Do you offer gift cards?

Not currently.

Can I send an order as a gift?

Yes, add the items into the cart and add a note for the intended recipient in the section where it says order special instructions.

Do you provide bulk or wholesale discounts?

Not currently.