Shipping policy

Domestic Shipping (Australia)

All Australian orders are shipped via AusPost from Brisbane, QLD.

  • Standard Shipping – $8.95 AUD
    • Estimated delivery 2–8 business days (major cities)
    • Regional areas may take a little longer
  • Express Shipping (AusPost) – $14.95 AUD
    • Estimated delivery 1–3 business days

All parcels include tracking and carbon-neutral delivery. Tracking links are automatically emailed once your order ships.

International Shipping

At this time, Motion Eleven ships to Australia and New Zealand only.

New Zealand

  • Service: Standard International Tracked Shipping
  • Flat Rate: $15.95 AUD
  • Estimated Delivery Time: 7–14 business days

Delivery times are estimates only and may vary due to customs processing or local carrier delays.

Future International Shipping

We are actively working on expanding our international shipping options.
Additional countries and regions will be introduced in the future once we can ensure reliable delivery times and fair shipping costs for our customers.

If you are located outside Australia or New Zealand and would like to be notified when international shipping becomes available, please feel free to contact us or join our mailing list.

Import Duties & Taxes

For New Zealand orders, customers are responsible for any import duties, taxes, or customs fees applied by the destination country. These charges are not included in the product price or shipping cost.

Order Processing Times

Orders are processed within 1–2 business days (Monday – Friday, excluding public holidays).
You’ll receive a confirmation email with tracking once your parcel is on its way.

Delivery Delays or Issues

If your order is delayed, please check the tracking link provided in your shipping email first.
For lost or missing parcels, contact us at support@motioneleven.com.au with your order number and tracking ID, and we’ll assist promptly.

Sustainability

We are committed to making considered choices that reduce our environmental impact as we grow.

Our orders are packed using recyclable mailers wherever possible, and we work to minimise excess packaging across all shipments.

Within Australia and New Zealand, orders are shipped via trusted carriers with a focus on reliable, efficient delivery. As Motion Eleven grows, we will continue to review our logistics and packaging options to further improve sustainability and explore additional carbon-conscious initiatives.

Sustainability is an ongoing journey for us, and we’re committed to making thoughtful improvements over time.

Contact Us

For any shipping questions, email support@motioneleven.com.au or visit our Contact Us page. We’re always happy to help.